Serving over 9.2 million homeowners, Mr. Cooper is the largest home loan servicer in the country. In 2025, we joined forces with Rocket Mortgage

As part of the Customer Experience Design team, I help craft winning experiences for customers seeking to service their existing loan, as well as customers looking to originate a new one.

• Keywords: Content Design, Copywriting, UX Writing

• Case Study: Mr. Cooper - Soft Credit Check Experience

• Case Study: Mr. Cooper - Digital Self-Service 1003